These general conditions of sale (hereinafter: "GTC") apply to sales transactions concluded by the Hotel (hereinafter: "the Company") with the Customer.
They cancel and replace any previous version that may have been put online and / or accepted by the Customer.
These T & Cs apply to any use of the site, in particular to the internet, telephone and direct marketing of all services offered on site and on the Hotel de Paris Montparnasse Site managed by the HOTEL PARIS MAINE Company.
It is therefore imperative that the Customer carefully read the T & Cs which are referenced on the page of the site. In particular, he is advised to download and / or print them in order to keep a copy on the day of his order as soon as they are likely to be modified, it being however specified that such modifications will not be applicable to orders. of Services performed previously.
The GTC may be supplemented by specific conditions of sale appearing on the description of the service as well as by the conditions of sale of service providers, accessible either on their Website or on site.
Brand name: HOTEL DE PARIS MONTPARNASSE 3 *
Company: HOTEL PARIS MAINE
Address: 51 avenue du Maine 75014 PARIS
SIRET: RCS Paris 344 175 369 000 18
Intracommunity VAT number: FR 16 344 175 369 00018
Phone. : +33 1 43 22 10 13
Fax: + 33 1 40 47 07 58
MAIL ADDRESS: [email protected]
The general conditions of sale apply to all reservations and transactions established with the company Hotel de Paris Montparnasse and Hotel Paris Maine.
Reservations must be guaranteed at the time of booking by one of the following means: - Credit Card / Debit Card / Transfer / Or Cash
According to the specific conditions of the reserved rates, a deposit of up to 100% of the amount of the reservation may be debited at the time of reservation. (See the specific booking conditions of the reserved rate).
Giving a bank card number commits the customer to the hotelier and implies his acceptance of the conditions of sale.
In accordance with the Data Protection Act of January 6, 1978, your information will remain accessible and modifiable.
The Hôtel de Paris *** will pre-authorize the credit card before the arrival date.
If you need to cancel, please notify in time, respecting the cancellation deadlines.
Cancellation conditions depend on the rate booked, see the specific conditions of the reservation.
For reservations for more than 3 rooms, specific deposit and cancellation conditions will apply.
The deadlines are counted from the date of arrival of the customer.
If you need to cancel, please notify in time, respecting the cancellation deadlines.
Cancellation conditions depend on the rate booked, see the specific conditions of the reservation.
Reservation of less than 3 rooms:
As part of a flexible rate, you can cancel your reservation for less than 3 rooms, free of charge up to 24 hours before your day of arrival. After this time the amount of the first night will be debited, the deposit will be acquired at the Hotel and the invoice will be sent to you.
For all other cases of non-flexible booking, the cancellation conditions will be those sent upon confirmation.
If you have benefited from a special offer, your reservation is non-cancellable and non-refundable. However, you can contact us to see if we can change the dates up to 72 hours before the scheduled arrival. A price supplement may be applied to you depending on the desired dates.
The deadlines are counted from the day of the customer's arrival.
Booking of more than 3 rooms:
For any group reservation, from 3 reserved rooms, based on a flexible offer, the cancellation deadline free of charge is:
- 72 hours for less than 3 bedrooms,
- a week between 3 and 5 bedrooms,
- two weeks between 5 and 10 canceled rooms,
- one month between 10 and 15 rooms.
- two months for more than 15 canceled rooms, the deposit will not however be refunded.
For any group of more than 10 rooms, 30% of the deposit will be requested upon booking and will not be refunded, 50% of the amount of the reservation one month before and the remaining 20% no later than the day of the arrival will be required.
The deadlines are counted from the day of the customer's arrival.
The allocation of specific rooms cannot be guaranteed. The reserved rooms are available to the client from 3:00 p.m. on the day of arrival. The rooms must be vacated by 12:00 no later than the day of departure.
We thank you for informing the hotel in case of arrival before 3 p.m. or after 6 p.m. Beyond this time, 6 p.m., without any news from you, the hotel reserves the right to vacate your room if your reservation is not guaranteed. An additional charge of up to 100% of the price of the reserved room may be applied for late check-out, except by prior arrangement with reception.
If you wish to keep your room later, please note that “Day Use” and “Late Check out” rates may be offered to you depending on availability.
The Hotel is a completely non-smoking area, even with the windows open. A space in the inner courtyard has been created for this purpose. The customer will be held responsible for direct and / or indirect, consequential damages resulting from the act of smoking and vaping in the Hotel. He will therefore be liable for the full amount of the costs of cleaning and restoring the damaged item or space to its original condition. The general ban on smoking in Hotels and restaurants has been applicable, in France, since 2/01/2008 in all public places, namely the entire Hotel when it specifically mentions that it is entirely non-smoking.
Any offender is liable to a penalty of 500 € which will be taken directly from the credit card given as a guarantee (loss of turnover due to the inability for the hotelier to re-let the room over several nights following the departure of the customer smoker / compulsory cleaning of all fabrics / shampooing of the carpet / washing of the walls, curtains).
For safety reasons and for the respect of everyone, it is strictly forbidden to smoke in the entire hotel. In accordance with Decree No. 2006-1386 of November 15, 2006 setting the conditions for the application of the smoking ban in places designated for collective use, smoking in the hotel exposes you to additional invoicing or legal proceedings. Any untimely triggering of the fire alarm for non-compliance with this provision will be charged € 150 for the cost of putting the fire safety system back into service.We thank you for informing the hotel in case of arrival before 3 p.m. or after 6 p.m. Beyond this time, 6 p.m., without any news from you, the hotel reserves the right to vacate your room if your reservation is not guaranteed.
The Customer is responsible for all damage caused by him (himself or one of the people for whom he has booked a stay in the Hotel), and undertakes, in the event of degradation of the premises. its disposal, to bear the cost of restoring said premises.
Loud noise, even during the day, is prohibited. The customer causing disorder or scandal in any form whatsoever, will be asked to leave the hotel immediately and without refund of his stay. In the interest of the tranquility of the establishment, all noise should cease between 10 p.m. and 7 a.m.
Please respect the rest of other customers, by closing your doors without slamming them, by calling in your room and not in the hallway and by being kind by avoiding making noise, especially between 10 p.m. and 8 a.m. Any neighborhood noise related to the behavior of a person under his responsibility, may lead the hotelier to invite the customer to leave the establishment without the need to take acoustic measurements, since the noise generated is likely to affect the tranquility of customers (art. R.1334-30 and R; 1334-31 of the Public Health Code). The noise requiring the reimbursement of customers who have suffered the inconvenience will be charged to the credit card of the noise.
A hotel room is a place of rest. Any trade is strictly prohibited there.
For the same reasons, visits may take place in the lounge or bar but not in the bedrooms. We thank you for not exceeding the number of people allowed in your room for security reasons.
The prices are indicated in Euros and include VAT, except in the case of specific mention at the time of booking.
Rates are per room for the number of people indicated and according to the period selected.
The prices mentioned on the Site and at Reception are subject to change at any time by the Hotel without prior information or notice. Only the price indicated in the reservation confirmation by the Company is contractual.
Price changes will not be applied to reservations already registered, except in the event of a change in legal taxes.
The prices indicated only include the services strictly mentioned in the reservation. Additional services provided by the hotelier during the stay and, where applicable, tourist tax, will be added to the price mentioned in the reservation.
Depending on the offer chosen, breakfast will be extra if you have not taken the "Breakfast included" or "Stopover" package.
The Tourist tax per day and per person is due for any customer over 18 years old following the recommendations below, amount, exemption ...
https://www.parisinfo.com/paris-pratique/argent/taxe-de-s%C3%A9jour
Pets are allowed (at an additional cost).
No stay booked before the implementation of a possible promotional offer will be refunded, even partial.
All reservations require a guarantee or deposit. Guaranteed bookings are maintained until 12 noon the day after the scheduled day of arrival. The Hotel will ask the Customer, upon arrival, to pay a security deposit or to authorize the debit of his bank card, in order to guarantee the payment of the sums corresponding to the services consumed on site.
The Customer will then communicate his bank details, specifying the name of the bank card, the number of the bank card, the validity date (the bank card must be valid until the end of the stay) and the cryptogram.
The Customer will be asked to present an identity document as part of the procedures to prevent fraud against bank cards, as well as the card used for the reservation.
a - Credit card
A valid credit card with the guest's name must be presented upon arrival, along with identification. A pre-authorization of the total amount of the reservation will be taken on arrival. The hotel reserves the right to take the necessary additional pre-authorizations.
b - Debit card
A valid debit card with the client's name must be presented upon arrival, along with identification. Payment of the full amount of the reservation will be made upon arrival. Payment for all additional expenses must be made prior to departure.
c - Cash
Payment of the full amount of the reservation will be made upon arrival. Payment for all additional expenses must be made prior to departure.
d - Bank transfer
The transfer must be received in the bank account 24 hours before arrival. A credit or debit card will be requested upon arrival to cover additional expenses, as well as an identity card. A pre-authorization will be carried out.
Payments accepted: cash, holiday vouchers, American Express, Visa, Euro / Mastercard, Carte Bleue, Transfer, JCB.
For companies, we set up agreements with the possibility of deferred payment by check or bank transfer.
Default of payment: In the absence of payment by the contractual deadline, late payment penalties will be due the day after the due date of the invoice at the rate of 15% per year, applied to the total amount including tax of the invoice. In addition, a lump sum indemnity amounting to € 40 excluding tax per debt will be payable the day after the due date of the invoice to which will be added an additional indemnity making it possible to cover all the costs incurred in the event of litigation recovery. . It is recalled here that any payment made after 60 days from the date of issue of the invoice is legally considered to be an abusive practice and penally punished. In addition, any failure to pay on the contractual due date will immediately make all of the outstanding debts due by the Customer payable in respect of invoices issued by the Hotel due, and will result in the modification of the terms of payment, namely the Customer will have to prepay any new reservation request until full payment of the debts due to the Hotel.
All extras (telephone, bar, breakfast ...) must be paid for on site before departure. The Hôtel de Paris *** reserves the right to pre-authorize the credit card in order to cover these costs. In the absence of payment for these services, these sums will be directly debited.
The wifi is free and unlimited in the establishment.
The hotel will be released from all obligations in the event that an event of force majeure or fortuitous event occurs (strike, fire, water damage).
Any dispute or complaint must be sent to the hotel by registered letter with acknowledgment of receipt within a maximum of 8 days after the departure of the customers.
After this period, no complaint can be satisfied.
Any luggage left in our establishment without return information and requested in advance at our reception will only be kept for 24 hours and invoiced.
After entering customer service on 01 43 22 10 13 or [email protected] and failing a satisfactory answer within 1 month, the customer can contact the Tourism and Travel Mediator, including contact details and terms referrals are available on its website: www.mtv.travel.fr
The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
The total liability of "L’Hotel de Paris Montparnasse" for any loss shall not exceed the amount that you paid to the hotel as part of your reservation at the time the loss occurs. We will not be liable for (1) any loss not caused by breach of contract, breach of legal duty or negligence, (2) indirect or consequential loss, or (3) loss caused by you or a member of your group.
Nothing in these terms should limit or exclude the hotel's liability for fraud or death or injury or any other matter which we cannot limit or exclude by law. The hotel reserves the right to cancel any event if it reasonably believes that it could damage its reputation and, in this case, no refund will be given.
You are responsible for your own conduct and that of your guests and must not at any time cause a violation of hotel policies or any applicable law or cause nuisance to other hotel guests.
You must fully reimburse the hotel for any loss or damage caused to the hotel or any interruption of our operations by your acts and omissions or those of members of your party, whether through negligence or we reserve the right to charge your credit or debit card for such amounts.
These terms and conditions may be updated or modified from time to time and will be fully applicable after their publication on the site. If these conditions are changed after you have made a reservation and affect your relationship with the hotel in terms of taxes or other changes arising from local laws, you will be notified by electronic contact at the address you provided during the registration process.
This contract will be governed by and interpreted by the law of Paris, France and you and we agree to submit to the jurisdiction of the courts of Paris, France.
Access to the website is limited to people over 18 years old. The Client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or guardianship. All information communicated through the use of this website, for the registration of a reservation or otherwise, must be exact and truthful.
By making your reservation on our reservation system, you are protected by an SSL (Secure Socket Layer) security protocol, used by the most common web browsers including Internet Explorer and Google Chrome. Through encryption, the information you communicate, such as your name, address and credit card information, is converted into a code which is then sent securely over the Internet. Responsibility The hotel makes no guarantees about the site and its content. You are therefore solely responsible for its use. Right to retract Pursuant to the provisions of article L 121-21-8 of the Consumer Code, the services offered on the Site by the Company are not subject to the application of the right of withdrawal provided for in articles L. 121-21 and following of the Consumer Code in the field of distance selling.
Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions provided for in these T & Cs and the Customer may not invoke the right of withdrawal. Site operation The hotel cannot be held responsible for any direct, indirect or consequential loss or damage (including, without limitation, loss of income, loss of business, loss of reputation and loss or damage to data). Their use, or any error, inaccuracy, omission in the services or content provided, whatever the cause.
Intellectual property rights
The Hotel de Paris Montparnasse is the sole owner, licensee and authorized user of all content and material published on this site. All works (site and its content) are protected by copyright worldwide. All rights reserved.
You may use this site and its content only for personal, non-commercial, and private purposes, subject to applicable copyright laws. You must not use any part of the site without obtaining a license to do so from the hotel or, as the case may be, from any other authorized licensor.
You must not copy, display, modify, download, reproduce or transfer to a third party any part of the content or content of this site without having obtained permission.
Nothing contained on this site should be interpreted as granting to you or to anyone else a license or a right to use the trademarks or other intellectual property rights of "L'Hotel de Paris Montparnasse" and you may also not use meta tags or other hidden text using IP.
It is reminded that the secrecy of correspondence is not guaranteed on the Internet network and that it is up to each Internet user to take all appropriate measures to protect their own data and / or software from contamination by possible viruses circulating on the Internet.
Editorial charter
The site www.hotelparismaine.com is a site presenting the services offered by HOTEL PARIS MAINE. It is completed with simulation tools.
The information provided on this site is given for information only.
Copyright
Reproduction or representation, in whole or in part, of the pages, data and any other element of the site, by any process or medium whatsoever, is prohibited and constitutes an infringement without authorization.
Personal data
The information you enter will be recorded by HOTEL PARIS MAINE, they will be analyzed and transmitted to the various departments concerned for their support. They may also be used HOTEL PARIS MAINE for commercial solicitations.
If you do not wish it, please let us know by writing to the address specified below. You have the right to access, modify, rectify and delete data collected on this site, under the conditions provided for by law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms. To exercise this right, write to the site manager at the following address:
HOTEL PARIS MAINE 51 Avenue du Maine 75014 PARIS 14
APPLICABLE LEGISLATION
This personal data protection policy (hereinafter the "Policy") is made in application of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46 / EC (hereinafter "General Data Protection Regulation" or "GDPR") and Law No. 78 -17 of January 6, 1978 relating to data processing, files and freedoms (hereinafter “Data Protection Act”).
PERSONS CONCERNED
In this personal data protection policy, the data subject means any person whose personal data is processed by the Hôtel de Paris in the context of its hotel activity.
The personal data of
Customers, former customers and prospects of the Hôtel de Paris, it being specified that by customer it is appropriate to designate both the people in whose name the reservation is made and the people staying at the Hôtel de Paris, including when the reservation is not made. is not in their name;
Natural persons with whom the Hôtel de Paris is in contact within the suppliers and commercial partners of the Hôtel de Paris.
RESPONSIBLE FOR TREATMENT
The data controller is the Hôtel Paris Maine, a limited liability company with a capital of 8,000 euros, registered in the Paris Trade and Companies Register under number 344 175 369, whose registered office is 51, avenue du Maine in Paris (75014), referred to as “Hôtel de Paris” in this document.
CONTACT
For any information concerning the processing of personal data carried out by the Hôtel de Paris, contact:
Hotel de Paris: 51, avenue du Maine 75014 Paris
Email: [email protected]
Phone: 01 43 22 10 13
PURPOSES AND LEGAL BASIS OF PROCESSING
The collection and processing of personal data by the Hotel de Paris takes place within the framework of:
- the reservation of rooms as well as the follow-up of the stay of the customers and the personalization of the customer relationship;
- collecting information on foreign customers in the context of individual police files;
- access to rooms by use of badges;
- monitoring of commercial relations with customers and former customers outside of the stay;
- monitoring of the commercial relationship with suppliers and commercial partners;
- surveillance of the premises of the Hôtel de Paris by a video protection system.
In order to proceed with the reservation of rooms and to adapt its services to the needs of each client during their stay, the Hotel de Paris collects and stores the information provided directly by any person during their reservation. The legal basis for this processing is the execution of the contract between the Hôtel de Paris and its client as well as the consent of the persons concerned.
In principle, Hôtel de Paris only collects the personal data of the person who made the reservation.
The Hôtel de Paris is nevertheless required to have any person staying at the hotel who is not of French nationality complete an individual police form in application of article R611-42 code of entry and stay of foreigners and the right of asylum. Children under the age of 15 may appear on the sheet of an accompanying adult.
The Hôtel de Paris may need to collect and process data relating to the state of health of its customers. These data are communicated to the Hôtel de Paris directly by the person making the reservation, or the person concerned in the case of a different person, so that it is taken into account during their stay at the Hotel de Paris (access to a room adapted for people with reduced mobility, allergies, etc.). These processing operations are legally based on the consent of the data subject.
The contact details of the customers are processed by the Hotel de Paris, in particular so that they are sent an SMS on the day of their arrival reminding them of the reservation, as well as for the sending by email of questionnaires relating to the stay, before and after it. this. The legal basis for this processing is the execution of contracts or pre-contractual measures concluded between the Hôtel de Paris and its customers.
The Hôtel de Paris also processes the contact details of its clients and former clients in order to send them commercial information by email and by post and also, depending on the case, a birthday message or a calendar by post. These treatments are based on the legitimate interest of the Hôtel de Paris to provide information to its customers and to maintain relationships with its customers. They can at any time ask to no longer be the recipients of such attentions or communications.
The Hôtel de Paris also processes data relating to its suppliers and business partners as part of the management of their business relationship. The legal basis for this processing is the execution of contracts or pre-contractual measures with them and the legitimate interest of the Hôtel de Paris in listing the suppliers to whom it may have recourse and to promote its services to partners. .
Finally, the Hôtel de Paris has a legitimate interest in retaining certain data in order to:
- ensure the security of the Hotel by using video protection; and
- manage access to rooms through the use of badges.
RECIPIENT OF DATA
The personal data of Customers is transmitted or can be transmitted by the Hôtel de Paris to its service providers, acting as a subcontractor within the meaning of the GDPR:
- for the management of reservations via the website of the Hotel de Paris;
- for the provision of IT infrastructure and maintenance services;
- for the supply and maintenance of the hotel management software used by the Hotel de Paris;
- for sending the client a questionnaire before the stay to anticipate their expectations and a satisfaction questionnaire after the stay;
- for the establishment of the accounts of the Hôtel de Paris by an accounting firm.
PERSONAL DATA PROCESSED BY HOTEL DE PARIS
The Hôtel de Paris processes the data relating to the persons concerned necessary for reservations and for monitoring the commercial relationship. The contact details, bank details and all useful information directly provided by the customer during the reservation are thus processed: last name, first name, customer number, reservation number, telephone number, email address, postal address, reservation dates, nationality, other comments provided by the customer when booking (online or via the form given to the customer on site), dates of stay at the Hôtel de Paris.
The Hôtel de Paris may be required, in exceptional cases, to process certain data likely to reveal the religious convictions of its customers or concerning their health. These data can only be provided by the customers themselves, and processed by the Hôtel de Paris only if they are necessary for the processing of customer requests during their stay, and to be taken into account from one stay to another. . As part of the provision of internet access by wifi, the Hotel de Paris is also required to collect information on the technical identifiers of the stations that connect (MAC identifier, IP address). The Hôtel de Paris also processes the professional contact details of the natural persons with whom it is in contact within its suppliers or business partners: last name, first name, function, contact details.
DISCLOSURES FROM COMMERCIAL COMMUNICATIONS
A person receiving communications from the Hôtel de Paris may decide to unsubscribe at any time, and this although they have expressed a different choice previously, by clicking on the unsubscribe link appearing in the email communications, or if appropriate, by making a request by sending an email or a letter to the email and postal addresses mentioned in Article 3 (Contact).
STORAGE PERIODS
The Hôtel de Paris keeps the data of the persons concerned only for the period necessary for the purposes set out above or in accordance with what is provided for by applicable law, in particular in the event of a dispute.
Invoices and accounting documents are kept for a period of 10 years from the end of the year in which they were issued.
Historical dates of stay are kept for a period of 5 years from the stay in question at the Hôtel de Paris.
Customer records are kept for a period of 5 years from the last stay at the Hôtel de Paris or from the customer's last active contact with the Hôtel de Paris.
Customer bank details are kept until actual payment. The card number and the validity date of the bank card are kept for thirteen months from the debit date and 15 months in the event of deferred debit.
Data relating to foreign customers entered directly in the individual police file are kept for a period of six months.
The recordings of the Hotel's video protection system are kept for a period not exceeding 1 month.
The data processed as part of access to rooms by badge is kept for a period not exceeding 3 months.
Data relating to natural persons with whom Hôtel de Paris is in contact with its suppliers or business partners are kept for the duration of the business relationship. Certain data is archived for a period of five years.
RIGHTS OF DATA SUBJECTS
Each person has the right to access, rectify, delete, limit, oppose, portability of their data, or withdraw their consent under the conditions and limits provided for by the GDPR.
A person can exercise their rights at any time by sending an email or writing to the postal address at the contact details mentioned in Article "Contact".
For the sake of confidentiality and the protection of personal data, the Hôtel de Paris will ask the data subject to identify themselves in order to respond to their request. To do this, the person concerned will be asked to attach, in support of their request, a copy of an official identity document, such as the identity card or passport, which is valid.
All requests will be dealt with as soon as possible and in accordance with applicable law. In some cases, personal data can only be deleted after a certain period of time imposed by current regulations and limitation rules. In this case, the Hôtel de Paris will keep this data until the planned total erasure date.
The data subject is informed that they cannot oppose the collection and processing of personal data, the processing of which is carried out under legal obligations which would weigh on the Hôtel de Paris.
In the event of a dispute regarding the use of their data, the person concerned has the right to lodge a complaint with the National Commission for Informatics and Freedoms (CNIL).
INFORMATION TRANSMITTED TO HOTEL DE PARIS UNDER THE RESPONSIBILITY OF CUSTOMERS
The Hôtel de Paris declines all responsibility for information, in particular personal data, which would be transmitted to it by its customers by email or which would be given to the reception with a view in particular to the printing of documents, the reservation of an event, a restaurant, a means of transport or which would remain recorded or accessible on the computer station made available to customers at the reception of the Hotel de Paris.
UPDATE
The Hôtel de Paris may modify this policy periodically. The persons concerned will be informed of the modification by any means such as in particular by notification on the website of the Hotel de Paris. The current version of this policy is always accessible on the website of the Hotel de Paris.
In the event that the Hotel is not available or in the event of force majeure, the latter reserves the right to have the Customer fully or partially accommodated in a hotel of an equivalent or higher category, offering services of the same nature. The transfer will then be the responsibility of the hotelier, who cannot be sought in payment of any additional compensation.
