General cancellation terms
If you need to cancel, please notify in time, respecting the cancellation deadlines.
Cancellation conditions depend on the rate booked, see the specific conditions of the reservation.
For reservations for more than 3 rooms, specific deposit and cancellation conditions will apply.
The deadlines are counted from the date of arrival of the customer.
Reservation of less than 3 rooms:
As part of a flexible rate, you can cancel your reservation for less than 3 rooms, free of charge up to 24 hours before your date of arrival. After this time the amount of the first night will be debited, the deposit will be acquired at the Hotel and the invoice will be sent to you.
For all other cases of non-flexible booking, the cancellation conditions will be those sent upon confirmation.
If you have benefited from a special offer, your reservation is non-cancellable and non-refundable. However, you can contact us to see if we can change the dates up to 72 hours before the scheduled arrival. A price supplement may be applied to you depending on the desired dates.
The deadlines are counted from the day of the customer's arrival.
Booking of more than 3 rooms:
For any group reservation, from 3 reserved rooms, based on a flexible offer, the cancellation deadline free of charge is:
- 72 hours for less than 3 bedrooms,
- a week between 3 and 5 bedrooms,
- two weeks between 5 and 10 canceled rooms,
- one month between 10 and 15 rooms.
- two months for more than 15 canceled rooms, the deposit will not however be refunded.
For any group of more than 10 rooms, 30% of the deposit will be requested upon booking and will not be refunded, 50% of the amount of the reservation one month before and the remaining 20% no later than the day of the arrival will be required.
The deadlines are counted from the day of the customer's arrival.
